Customer Service Through Facebook Messenger Bot
A Facebook Chatbot is an artificially intelligent program designed to enable a user to send instant automated messages to others using Facebook Messenger. These messages can be in the form of a message asking for help, to give directions, request assistance, or market a product or service purchased online. The software will also track conversations that are ongoing and collect data on everything that is said in the chats. With the ability to connect with over 500 million users, Facebook Messenger Bot is one of the fastest growing communication tools. Bots can be integrated with other programs such as Facebook CheckIn which makes it possible to verify addresses and remember names of friends who have been checked in and then with Facebook Connect which connects a Bot with a Facebook account.
This new Facebook application uses a bot called Danabot to assist individuals in completing common actions. For example, when you complete a check-in on Facebook, a "Follow-up Message" is displayed. Many users have requested to see this follow-up message and have responded by asking when it would appear. Unfortunately, the latest release of Facebook does not allow one to tell when the follow-up message will appear. If you have a Facebook account but are still using the older version, this is how you will know when the feature will be implemented:
For those who have an account with Facebook, but are not connected to a phone, go to your Account Settings, click on Links, and then click on Notes. On the right hand side of the page, click on Plans and select Manage Facebook Services. Under Plans you will see a link to Facebook messenger. Clicking on it will take you to the option of connecting your account with many chat, Google Talk, and many more popular chat services.
Facebook has announced plans to use Bots in addition to their other applications. Bots are software applications which collect information about Facebook customers and send personalized messages at designated times. This will allow Facebook to better serve their customers. Although Facebook plans to integrate Bots into many of their other applications, the Facebook Messenger Bot is the most important one at this time.
Google has been testing Facebook Chatbot with their Gmail email marketing program, which offers a feature that allows the recipient of a message to opt-out from receiving additional messages. This was quite useful to some Gmail users who were receiving endless spam from unknown people. Google has integrated the Chat Bots with their other services so that they can provide the user with a choice of what types of messages they want to receive. Users also have the choice of whether or not they want to receive any information from chat Bots. These chat bots are a part of Google's social media integration, which means that they can be sent to one's Facebook and MySpace accounts.
There are a number of different types of Facebook Bot applications, but the main aim of Facebook's Bots is to help in the promotion of Facebook products and programs. Since the launch of Facebook Live, which allows members to broadcast short clips via the internet and connect with their friends, Facebook has become the fastest growing social networking site in the world. Because of this, it is only natural that Facebook has developed Bot-building platforms for other purposes such as email marketing.
Manychat is Facebook's attempt at creating an open source automated chat application. Although many chat is free, it does not have many features compared to the many chat pro and the chat bots which can be bought or downloaded from many chat platforms. Manychat also limited the size of the text that can be sent by a participant. Facebook has therefore invested a lot of effort into developing an advanced bot-building platform called Danabot.
The advantages of using bots for customer service are numerous. With the help of these bots, it will be possible for Facebook to manage conversations in different time zones. Bots will enable Facebook to handle customer service tasks such as forwarding messages, scheduling messages and updating information when necessary. Bots will also allow Facebook to manage the voice of the representative. This means that representatives can now be located from any location in the world and that they can be reached in whichever time zone is convenient for the representative.